Returns Policy

Terms and Conditions and Privacy Policy:

We're here to assist you if you need to return or exchange an item for any reason.

We take pride in our high-quality products and stringent quality control procedures before they leave the warehouse, but we acknowledge that mistakes may happen, and your product may not meet your or our expectations.

Returns are accepted within 7 days of purchase.

Deposits for wedding favours will not be reimbursed. Our products are determined by the availability of the bees' harvest quantities, so reservations are required.
You can exchange your item for store credit, a new product, or a refund to your original payment method if you return it. If you give the item to be refunded as well as the reason for its return, you will be eligible for a refund. We do not issue refunds for products that have been used.

Returning to our pop up stores to redeam your half price refil?
A refil can only occur, if you have washed your jar in boiling water to sterilse it prior to bringing it in to us to refil.
We will only refil from our branded product range jars, we will not refil purchased jars or other companies jars. This is a Norma may Honey promotion.

Contact our helpful team via our contact page, and we'll get back to you as soon as possible to work out a solution.


Norma May Honey
Last updated 29/4/2022




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